Thursday, March 3, 2011

JOED'S LUTONG HAPON. WORST CUSTOMER SERVICE

So we went to Joed's out of curiosity since this place has garnered very good reviews from friends. Passed by lunctime yesterday only to be told that it was closed because they "ran out of stock". We went back in the evening. Although the place was jam packed due to the dinner time rush, we were quite excited to eat and patiently awaited to be seated despite our grumbling stomachs.

When we got around to ordering, almost everything we wanted on the menu was sold out. No beef, no ramen etc. Still, we took it upon ourselves to put this mishap aside since they really were accommodating to a lot of people. So we ordered 7 bowls of katsudon, 2 bowls of karidon, 3 tempuras, 2 califonia makis, a sushi set and 2 1.5 litre bottles of Coke. I can still remember that a mass was going on midway in the nearby chapel when we got to the carenderia. We got seated shortly after the mass ended and TV Patrol was on (I knew this because we were seated quite closely to the televistion set). The news ended, Mutya went on. Still no food.

Finally, a small serving of thickly breaded shrimps came into sight and we breathed a small sigh of relief to see at least one part of our order arrive. But much to our dismay when it was served to a nearby table, who came later than us by the way. Feeling very hungry and annoyed by now, we complained to why they were served first when we arrived earlier than them. Apparently, it was a mix up because the waiter had failed to inform the cook/manager that we had switched our table (There were maybe 6 burly men in our group who had to crunch their knees to fit into that corner table, so we opted for a more spacious one). Within earshot of us, the waiter and the cook argued over the incident to which the cook nonchalantly replied, "BAHALA KA". Whether she was pertaining to the waiter or to us the diners, is beyond me but its definitely not a nice conversation to overhear especially when youre waiting forever for your food to arrive. I guess its not a good idea to have only a crew of 3 (waiter, assistant cook, chief cook/manager) serve a hungry crowd. It was waste of time, ergo a waste of money. Not to mention, the customers are left very very very irritated and hungry.

When most of our orders finally arrived, after maybe a good 45 minutes of waiting (midway along Mara Clara mind you), only then did the waiter tell us, "Ay sold out na diay ang california maki og coke". Talk about a dining nightmare!!!

The food was alright for its price point. Personally I found the katsudon a bit flat and bland. I dont know if it was because the cook was in a rush to make it or if it just really tastes that way. My friends said the karidon was good. I'm sure they have other better dishes that we could have tried but a harrowing experience like what we had is more than enough to traumatize us to NEVER COMING BACK to this place again. At least until they have better management.

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